Small Business Communication Solutions

Conference Call FAQs

Still have questions? Get answers to all your questions on your conference call.

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Product Knowledge Base

Find answers to additional questions:


What do I need to start conferencing?

All you need to start a Reservationless-Plus® conference call is your phone. Use the dial-in number, conference code and PIN from your welcome email.

What do I need to use Call Manager?

You will need to download and install Call Manager.  This will enable you to start, join and schedule conferences from your desktop.

Download

Do I need a Reservationless-Plus account to download and use Call Manager?

No, you do not need a Reservationless-Plus account to download and join meetings using Call Manager.  You will need a Reservationless-Plus account to schedule, start and host meetings using Call Manager.

How do I schedule a conference call using Call Manager?

Windows users: From the Call Manager desktop icon toolbar, select  "Schedule Meeting".  The Call Manager scheduling plug-in will open in your Outlook mail client.  Select the InterCall icon and your meeting information will automatically be inserted into the calendar invite.

Mac users: Click "Create Meeting Invitation" from the InterCall application in the menu bar.  Call Manager scheduling will open iCal.  You will be able to create a new event with the Call Manager information automatically added to the event.

How do I start a conference call using Call Manager?

There are multiple ways to start your call:

  • Use the URL in the Outlook/Mac calendar meeting invite.
  • Open the Call Manager icon on your PC desktop (right click and select start meeting)
  • Access the login page from the Call Manager website
  • Use the MobileMeet quick access buttons on the calendar screen from your iPhone or Android phone.
How do participants join my Call Manager meeting?

Participants wanting to join via the Call Manager interface can do so by directly clicking on the link in the meeting invitation.  Participants can also join audio only by dialling from a landline or cell phone.  Smartphone participants can also join via MobileMeet.

How do I start a Reservationless-Plus conference call without Call Manager?

To start a call:

  1. At the specified time, dial your Reservationless-Plus dial-in number.
  2. Enter your conference code followed by #.
  3. Press * to identify yourself as the leader.
  4. Enter your leader PIN followed by #.
  5. Press 1 to begin your conference or press 2 to change your default conference options.
How do participants join my Reservationless-Plus call without Call Manager?

For participants to join your call, instruct them to:

  1. Dial the Reservationless-Plus dial-in number at the specified time.
  2. Enter the conference code followed by #.
Is international service available?

International toll-free,  dial-out and local toll services are available on a per minute rate for several countries.

See available countries

For more information and rates, contact smallbusiness@intercall.com.

What are my phone keypad commands?

Once dialed into your conference, simply use your telephone keypad to access these commands:


*0

Operator assistance - conference

00

Operator assistance - individual

*1

Dial-out to a participant - leader only

*2

Begin/end conference record - leader only

*3

Change entry/exit method (recorded names, tones, silence) - leader only

*4

Private roll call

*5 / #5

Mute/unmute all lines except leader’s - leader only

*6 / #6

Mute/unmute your own line

*7 / #7

Lock/unlock conference (including operator) - leader only

*8

Allow/disallow conference continuation - leader only

*9

Start/join sub-conferencing

11

Third-party conference start - bypass hold music to start call as leader

*51 / #51

Lecture mode on/off - leader only

#99

Disconnect all lines except leader’s - leader only

*#

Private participant count

**

List available keypad commands

What happens if I can’t remember my leader PIN when I am initiating a conference call?

After entering the incorrect PIN three times, you will be transferred to an operator. In order to receive your leader PIN, you must provide the operator with your correct owner number and your first and last name.

What happens when either I or a participant enters the wrong conference code when joining a Reservationless-Plus call?

After entering the incorrect conference code three times, you will be disconnected. Please confirm your conference code and try to join your conference again.

Where can I access my Reservationless-Plus account online?

You can access your Reservationless-Plus account online at www.intercallonline.com. Once you are logged in, you have the ability to schedule and start meetings, present slides and archive your conference call on the web.

How do I access or change my conference code?

To access or change your conference code:

  1. Go to www.intercallonline.com.
  2. Enter your username and password (if you have not established an online account, please create that first).
  3. Click Manage Your Account.
  4. Click View/Edit Owner Information.
  5. Click View Product Details.
  6. Access and change your conference code.
How do I access or change my leader PIN?

To access or change your leader PIN:

  1. Go to www.intercallonline.com.
  2. Enter your username and password (if you have not established an online account, please create that first).
  3. Click Manage Your Account.
  4. Click View/Edit Owner Information.
  5. Click View Product Details.
  6. Access and change your leader PIN.
Recorded Playback

Digitally record your Reservationless-Plus® call for participants who were unable to attend or for participants who would like to listen to the conference call again. For easy, 24/7 availability, the recording can be accessed on the Internet or by dialing a toll-free number.

Account Management

Change your conferencing preferences, view dial in numbers, schedule future calls, see your conferencing minutes and much more 24/7 at InterCall Online.

Contact a small business specialist: 877.314.4341

©2014 InterCall is a subsidiary of West Corporation.
InterCall, Teleconference Service, Chicago, IL